Refund policy

Refund and Return Policy for S3 Collective - *Style to take you from Sunrise to Sunset*

Shipping Information

S3 Collective offers free USPS Ground shipping on U.S. orders over $75. Please note that shipping carriers may experience delays during peak or holiday seasons. If you require upgraded shipping, please contact our customer care team at customerservice@shops3collective.com before placing your order.

All orders are shipped via USPS Standard Shipping unless otherwise selected at checkout. Shipping costs are calculated based on package size and destination. Please allow 1–3 business days for order processing before shipment. Once shipped, delivery typically takes 3–5 business days, depending on location.

We also offer a USPS Priority Mail option. Priority shipping does not reduce processing time and only expedites transit once the package has shipped. Please allow up to 1–3 business days for processing before Priority Mail orders are sent.

If you place multiple orders, they may be automatically combined and shipping costs prorated. Tracking updates may take up to 24 hours to reflect combined shipments.

Shipping Responsibility Disclaimer

S3 Collective is not responsible for shipping delays, lost packages, damaged items, or packages marked as delivered by USPS or UPS. Once a package is handed off to the carrier, it is outside of our control. We do not refund shipping fees if a carrier fails to meet estimated delivery times.

All packages are insured for up to $100. If your package is lost or damaged, you must file a claim directly with the carrier by contacting USPS Claims Support or UPS Claims Support.

Returns

We accept returns of full-priced merchandise only within 7 days of delivery for store credit (S3 Collective gift card). Returned items must be unworn, unwashed, undamaged, unaltered, and approved prior to return. Items sent back without approval will not receive store credit and will require payment for return shipping back to the customer.

Returned items must be free of odors, excessive pet or human hair, makeup marks, or other signs of wear. Items returned in unacceptable condition may be denied or issued partial credit. If an item is deemed damaged upon return, you may choose to purchase a shipping label to have the item returned to you.

Please allow 3-5 business days for your return to be inspected, processed and gift card to be issued from the day it is delivered to our warehouse. 

Customer is resposible for return shipping on all products.

A maximum of 7 return items per customer per month is allowed. See below details. 

Return Shipping

Multiple returns may be shipped together in one package.

Returns must be sent in appropriate packaging. USPS size guidelines must be followed. If additional carrier fees are incurred due to improper packaging, those fees will be deducted from your store credit.

You must email tracking information to customersupport@shops3collective.com

Return Limits

Because our collections are small-batch and seasonal, returns are limited to 7 items per month. This helps us manage inventory, keep prices fair, and continue offering new, high-quality pieces.

Final Sale Items

Items discounted 20% or more, Warehouse, Sale items, Holiday 2026 collection, Accessories, swimwear, athletic leggings, athletic shorts (biker shorts), pajamas, and CUSTOM products are final sale and not eligible for return or store credit.

Athletic material bottom policy does not apply to..

• running shorts
• athletic jackets 
• athletic tank tops. 

Exchanges

At this time, exchanges are not offered due to limited inventory.

Preorders

Pre-order items include an estimated ship date listed on the product page. Shipping delays from vendors may occur and are outside of our control. Preorders cannot be canceled once placed. If a preorder must be canceled by S3 Collective, a refund will be issued to the original payment method.

Defective or Incorrect Items

If you receive a defective or incorrect item, you must contact customer service at customerservice@shops3collective.com within 2 days of delivery, including clear photos of the issue. Claims submitted after this timeframe will not be accepted. Damage caused by improper care, wear, or sizing issues does not qualify as a defect.

Return Processing Time

Please allow 5–10 business days after your return is received for processing. Once completed, you will receive your store credit via email. Store credit expires 30 days from the issue date.

Address Accuracy

Customers are responsible for providing accurate shipping information. S3 Collective is not responsible for packages returned due to incorrect or undeliverable addresses. Orders cannot be changed, canceled, or modified after checkout, except in limited circumstances. If your order is returned "undeliverable" or "incorrect address" a duplicate shipping fee may incur to send your order again.

We appreciate your understanding! Have sizing or product questions? Reach out before you order—we’re happy to help.